"Online Service Requests & Consumables Monitoring"
With the OfficeHub Helper solution, users can request multifunction printer (MFP) consumables (toner, drum, and other supplies) or report issues online.
Additionally, users can access scan folders with one click and receive remote support for printer diagnostics when needed. This solution enhances both MFP management and service operations.
Real-time consumable & counter data collection
Monitor consumable levels for in-use MFPs
Online consumable requests & A/S inquiries
Convenient remote support
Quick access to scan folders
FTP scan folder integration
My IP address
"Online Service Request Processing"
MFP consumable data and usage counters are automatically collected from the customer's office. Customers can check consumable levels in real time and submit requests online, eliminating the need for phone calls.
Real-time service request processing
Reduced phone-based service workload
Automatic registration of DOMS service requests
Easy access to request history
"Fast & Easy Remote Assistance"
For remote printer driver or scan setup, customers simply provide the automatically generated session ID to their support team for quick access.
No additional software installation required
Random session ID generation for secure connections
"One-Click Access to Scan Folder"
No more searching for scanned files—simply click to access the designated scan folder.
Quick access to locally set scan folders
"Monitor MFP Scan Folder Integration"
Users can check MFP scan folder sync status in real time. Licensed service users can also utilize cloud-based FTP storage for easier file management.
Real-time scan folder sync monitoring
Cloud FTP support for licensed users
"Efficient IP Lookup"
Users can instantly check their local and public IP addresses without opening a browser.
View local & public IP addresses
One-click lookup for quick network setup
Double-click IP field for automatic copying
"Boost Client Trust & Advertise Your Brand"
By installing OfficeHub Helper, service requests are instantly linked to the license registration. Companies can also display advertising banners to enhance brand exposure.
Fast service request integration after installation
Company logo visibility
Banner registration for advertising
Cloud FTP server access
Enhanced customer trust