"MFP Rental Management Solution"
DOMS is a system designed to maximize work efficiency through effective management of MFP rentals, enabling the creation of new services. Additionally, it enhances productivity by automating repetitive tasks in rental management.
Agent and Email-Based MFP Data Collection
Customer Online Service Requests and Data Collection via OH Helper
Identical Functionality Across Web and Mobile
Consumables Replacement Notification
Automatic Error Code Alerts for MFPs
Automated Billing and Invoice Processing
Automatic Tax Invoice Issuance
Support for Various MFP Brands
Distributed Data Processing via Separate Servers
End-to-End Service Management from Request to Completion
"Client Basic Information Registration"
Register basic client information and manage rental services efficiently for customers using multiple MFPs by assigning local offices under a head office. Additionally, service departments and representatives can be designated and separately registered for streamlined management.
Manage by Service Type in Use
Categorize by Product Type
Classify by Sales Department
Organize by Service Department
Automatic Integration for Client Business Status (Active/Closed)
Popup Display for Sales History
Integration with Email Communication Records
Detailed Transaction History Synchronization
Receivables Tracking Integration
Email Log Management
"Intuitive Equipment Management"
Monitor the status of equipment by MIF, including agent installation status and real-time agent operation.
Real-Time Data Collection Status Icons
Data Collection Methods: Agent, Email
Support for MIF, Consignment/Trust, Equipment Classification, and Service Department Monitoring
Call Card Printing Support
Agent Download Support
Real-Time Consumable Stock Monitoring by Client
CWIS Connection Support
"Real-Time Service Progress Tracking"
Service requests can be categorized by type and immediately notified to the assigned personnel in real-time.
Search Service Requests by Call Card Number, Customer Name, or Serial Number
Service History Management
Real-Time Location Tracking of Engineers
Automated Consumables Replacement Request & Notification
Automatic Error Code Alerts & Access
Service Transfer Management
"Efficient Management of Signed Contracts"
Contract terms are accurately applied to the contract form, and the signing and expiration dates are registered for systematic management.
Contract Period Management
Upcoming Contract Expiration Alerts
Separate Management of Non-Contracted Companies
Automatic Contract Renewal Feature
Attachment Support for Contract Documents and Related Files
Modification History Tracking for Contracted Companies
"Simple Automatic Closure & Billing"
Daily billing closure can be processed, and invoices can be generated and sent to customers. The system also supports automatic closure to minimize repetitive tasks.
Automatic Closure by Billing Date
Automated Invoice Email Delivery, Sales Entry, and Electronic Invoice Issuance
Manual Management Option
Monthly Billing Amount Review with Increase/Decrease Trends
Total Equipment Usage and Counter Changes by Client
"Automatic Consumables Replacement Alerts & Dispatch History Management"
Counter data collection enables real-time monitoring of consumable levels, allowing for proactive service planning.
Company-Specific Consumable Stock and Pending Dispatch List
Consumables History: Error Logs and Dispatch Records
Automatic Consumables Replacement Timing Alerts
Consumables Replacement Status Tracking
"Comprehensive Report Management at a Glance"
Easily access and review client management, service management, equipment management, and consumables status in one place, with a record of Excel downloads.
Client Status by Sales & Service Representatives
Service Performance by Technician and Service Type
MIF Status of MFPs, Including Non-Contracted and Installed Equipment
Consumables Status by Client and Equipment
Excel Download History Tracking
"Client Office Equipment Management System (COMS)"
Manage office equipment serial numbers and token values for each client on a single page, with visibility for active and suspended users.
Client Equipment Management
Client Service Management
Billing Management System
Fax & Scan Management System